Refund policy

At Whiskey River Western, we take pride in the quality of our products and customer satisfaction. Every item is carefully inspected before they are passed to our customers to ensure you receive them in excellent condition. We gladly accept your returns or exchanges on new items with tags attached and in original condition for STORE CREDIT ONLY except for Sale, clearance items, hats or jewelry.

FINAL SALE items are just that, no returns, exchanges or store credit

BOOTS AND SHOES

All Boots and shoes must be returned or exchanged unworn only if the original tags are attached and soles are unscratched and are in new condition. 

All boots and shoes must be exchanged unworn, in their original condition, and with all original packaging, tags attached and in new condition. Soles must be unscratched. NO EXCEPTIONS 

**Avoid any kind of hard flooring as it may scuff the soles of the boots.

NO REFUNDS OR EXCHANGES FOR CUSTOM BRANDING AND CUSTOM HATS  

 CUSTOM BRANDING

ALL BRANDING AND CUSTOM HAT DESIGNS MUST BE PAID IN FULL PRIOR TO SERVICE 

All sales are final for branded and custom-branded products.

This policy is in place due to the personalized nature of these items. Once an order for custom branding has been placed and processed, we are unable to offer refunds, returns, or exchanges. Please ensure all details, designs, and specifications are accurate before finalizing your purchase.

CUSTOM HATS

 All custom hats are made to order according to your specific requests. As such, these items are non-refundable and non-exchangeable. We take great care to meet your customization requirements, and once production has begun, changes cannot be made. Please double check your order details to ensure everything is correct.

To complete your return, or exchange, we require a receipt or proof of purchase.

Thank you for shopping with us and trusting us to keep you well fitted for every adventure!!